About We Care
We Care is Cornwill Realty Corp.'s stakeholder grievance redressal initiative — a dedicated, accessible, and responsive channel for customers, investors, vendors, community members, and the general public to raise concerns, share feedback, or report issues.
We believe that listening attentively to stakeholders is the foundation of a responsible business. Wecare ensures that every concern is acknowledged, investigated, and resolved with transparency and empathy.
Who Can Use Wecare
- Homebuyers and prospective buyers of any Cornwill Realty Corp. project
- Investors and development partners
- Vendors, contractors, and service providers
- Community members living near Cornwill project sites
- Employees who wish to raise concerns outside internal HR channels
- Members of the general public
What You Can Report
- Project delivery timelines, construction quality, or handover concerns
- Customer service or communication issues
- Community impact — noise, dust, traffic, or other site-related concerns
- Vendor payment disputes or contractual issues
- Environmental, health, or safety concerns at any project site or office
- Ethical concerns not covered by the Whistle Blower Policy
- Any other matter requiring the Company's attention
How to Reach Wecare
Email: wecare@cornwill.com
Phone: +91 22 6654 1675
Post: Wecare Cell, Cornwill Realty Corp., 229/230 Arun Chambers, Tardeo Road, Mumbai 400034, Maharashtra
Our Commitment
- Acknowledgement: All grievances will be acknowledged within 2 business days of receipt
- Initial Response: A preliminary response or request for additional information will be provided within 7 business days
- Resolution: A resolution or detailed status update will be provided within 15 business days of receipt
- Complex Matters: Where a matter requires extended investigation, the grievance owner will be kept informed with regular updates at least every 10 business days until resolution
- Escalation: If the initial response is unsatisfactory, the grievance can be escalated to senior management for fresh review
Confidentiality
All grievances are handled with appropriate confidentiality. Personal information of the grievance holder is accessed only by those directly involved in investigation and resolution. Information is not shared publicly or with unrelated parties without consent, subject to legal requirements.
No Retaliation
Cornwill Realty Corp. prohibits retaliation against any person who raises a grievance in good faith. Any act of retaliation will be treated as a serious violation of Company policy.
Governance
Wecare is monitored by the Head of Stakeholder Relations, who reports directly to the Managing Director. Grievance volumes, resolution times, and thematic trends are reviewed at senior leadership meetings periodically to identify systemic improvements.
We Care is a continuous-improvement initiative of Cornwill Realty Corp.